Frequently Asked Questions
How can I place an order?
Thế Giới Hoa Tươi offers many options for you:
- Order online via: http://www.thegioihoatuoi.com.vn
- Call Hotline: (+84-8) 35 26 26 06 - 0938 317 113
- Via Email: info@thegioihoatuoi.com
- Visit our shop at 29 Tran Quang Dieu Street – Ward 13 – District 3 – Ho Chi Minh City.
Additional services provided by Thế Giới Hoa Tươi
To make your flowers sent to your love, relatives, friend... more elegant and beautiful; we provide different kind of vases, pots to satisfy our customers with quite reasonable prices. Furthermore we also deliver flowers with gifts, fruit baskets, chocolate, wine. Please tell us if you want to add special materials to your flowers. We satisfy your style.
How many province/city can Thế Giới Hoa Tươi deliver flower to?
We can delivery flower to 63/63 province/city of Viet Nam.
How many country will Thế Giới Hoa Tươi send flower to?
We are proud of a member of INTERFLORA. We sends flowers from Viet Nam to 150 countries and delivers flowers from 150 countries to 63/63 province/city of Viet Nam.
How can I modify details of my orders??
With orders in Ho Chi Minh City, you just call us or contact us by Yahoo Messenger (in "Chat" box) before 6 hours. If you want to change the products, please call us before 24 hours of delivery time to keep flowers fresh.
With orders NOT in Ho Chi Minh, you just call us or contact with us by Yahoo messengers before 24 hours to change name or address of receiver.
With orders placed via our website, please sign in and modify your order at least 6 hours prior to delivery time.
How long does it take for Thế Giới Hoa Tươi to deliver my order?
You should place your order 8 hours prior to delivery time for domestic orders and 24 hours for international orders. Please contact us if your order is urgent.
Kinds of payment we accept
We accept cash, bank transfer, online payment via payment gateways...
Please refer to how to pay for details.
What if recipient is absent at delivery address?
We will contact you to ask for another delivery option.
We can deliver flower to another location as you request. In such a case you have to pay an extended delivery fee.
Can you keep my information secret?
We reveal your name only if the recipient asks. If you need your name kept secret from the recipient, please give us a notation when you checkout your order.
Do I have to pay any delivery fee?
Delivery fee is 30,000 VNĐ, but we offer FREE delivery for orders of 500,000 VNĐ or more (for some near districts only).
Do I have to pay any fee as a recipient?
You don't have to pay anything. Please contact us at 0938 317 113 if you have any complaint.
How do I keep flower long lasting fresh?
Our flowers have been kept carefully before coming to customers. We deliverer will instruct you to keep flowers long lasting fresh. Besides, you can find out more about fresh flower care.
